As a business leader, if you’re not happy with your company’s results there are multiple possible reasons. While many of these are easy to see, such as process breakdowns, challenges with quality or delivery, product sales declining, etc. there is also an invisible element called your culture that represents how your employees think and act. If you want to change company results you may need to change company culture.
While all those visible problems definitely need to be addressed, watch the team dynamics closely and see if you have a larger, more global issue with the way the team members behave in different situations.
The root driver of any behavior is an individual’s beliefs and thought processes. The problem is beliefs are not obvious without deeper interaction. This is why the starting point is to observe behaviors, which include actions (what people do) and words (what people say).
A typical list of undesirable behaviors that would impact team and company performance would include things like:
Now that you have this starter list, I’m sure you can identify other attributes in your company that are undesirable and impacting you negatively.
The last thing I want is for you to realize that you have a long list of cultural issues but not do anything about it. For starters, list out what you do want. In many cases it will be the opposite of those negative attributes.
From the list above, wouldn’t it be better if your employees acted responsibly, took ownership and never blamed others, had balance among team member contributions, put the customer, company, and team ahead of themselves, and understood their efforts and results would lead to their raise, promotion, or invite to taking the customer to the big game.
Here’s the good news: just as you can create a vision for your company’s performance in the market, you can add detail about how you want your team to act. Now is the perfect time for you to list the attributes of your desired culture and create the vision of what it looks like once fully in place.
Peter D. Winiarski is the founder and CEO of Win Enterprises, LLC. He is a speaker and the author of the #1 international best-selling book, Act Now! A Daily Action Log for Achieving Your Goals in 90 Days. His company, Win Enterprises, LLC, helps business leaders transform their results with a team of resources who are experts in business transformation, process improvement using "lean" principles, organizational culture, leadership, and goal achievement. The team applies the Win Holistic Transformation Model™, Win’s proprietary framework that helps business leaders ensure maximum, long-term results. Win clients experience fast results, lasting change, and huge ROI working with Pete’s team. Learn more at www.CompleteBusinessTransformation.com Contact Pete: Info@WinEnterprisesLLC.com